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Call us 01268 681282

FAQ

Where are we located ?

Our practice address is 1b, Oak Rd, Canvey Island, Essex, SS8 7AX. Please go to the map view by
clicking here.

What are our opening times?

Our surgery is open Monday and Wednesday 8.00am to 8.00pm, Tuesdays and Thursdays from 8.00am to 6.00pm, Fridays from 8.00am to 2.00pm and Saturdays from 9.00am to 4.00pm.

How do you make an appointment?

You can make an appointment either by contacting us via our form here, or by ringing 01268 681 282 and speaking to a member of our reception team.

Is there parking nearby?

There is a car park across the road to the practice.

Are we accepting new NHS patients?

We are accepting new NHS patients; however we are still happy to welcome new patients on a private basis as well.

What is our cancellation policy?

We have a strict policy at our practice with regards to cancellations and failures to attend for treatment. If a patient misses two appointments or cancels two times at short notice (24 hours notice minimal) then we will be forced to refuse to continue their treatment. This may sound unfair but we have a responsibility to those serious about their dental health.

What if I am in pain?

If you are in pain or have a swelling or any other problem you need immediate help with, please do not hesitate to contact us on 01268 681 282

We have emergency slots built into our timetable on a daily basis and will strive to see you on the day. We also have a sit-and-wait option whereby you can come down and wait until the dentist is free to see you.

What do I do if I'm in pain and the surgery is closed?

Ring NHS 111 or visit their website

This service is available after hours and at weekends, inclusive of bank holidays.

What can I expect on my first appointment?

On arrival, our receptionists will greet you. You will be asked to complete a medical history questionnaire and asked to take a seat in our waiting room. You will then be escorted into the surgery. Here, a thorough examination along with any necessary radiographs will take place with the dentist. The dentist will discuss your treatment plan and options with you and answer any questions you may have. At reception you will be given a comprehensive personalised treatment plan with costs. It's here that payment will be made to the receptionist and further appointments booked for you.

What is your payment policy?

For all dental treatment payment must be made on the initial appointment and balance paid prior to the final appointment being made. For dental treatment involving lab work, payment must be made at preparation appointment.

We offer 0% finance options for treatment costing above £500.00

Is my treatment covered by the NHS?

You can have all treatment on the NHS that your dentist feels is clinically necessary to keep your mouth, teeth and gums healthy.

Some treatments that are cosmetic, such as teeth whitening are not covered by the NHS.

If you're offered any private treatment during your NHS appointment your dentist will provide details of private treatment and charges – usually on the same form as your NHS treatment plan, so that you are fully informed of your treatment and the costs associated.

What is Root Canal Treatment and why do I need it?

To put it simply, root canal treatment is used to save teeth which would otherwise need to be removed. Treatment is needed when the blood or nerve supply of the tooth (known as the pulp) is infected through decay or injury.

I had a denture fitted a few days ago but it is rubbing, is this normal?

Yes, new dentures often rub the gums a bit at first, meaning that they may need to be adjusted by the dentist. Please call us to arrange a suitable time for you to come in for your adjustment.

My teeth are really sensitive, what can you do to help?

Depending on the cause of the sensitivity, your dentist may decide to apply a special varnish onto the affected teeth or put bonding around the neck of the tooth, to cover exposed dentine. Please contact us to make an appointment to see the dentist.

I'm a nervous patient and haven't seen a dentist in years.

Now that you have made the first steps to contact us let us reassure you that we are used to treating nervous patients .Your first appointment will simply be a check up, a chance to get to know your dentist and discuss your treatment options. We don't mind if you would like to bring along a friend to ease this process. It's probably a good idea to arrange an appointment at the start of your day so that you have less time to worry about it. Should you need any further advice please contact us either by telephone or send us an email.

I work full time, can I still be treated under the NHS?

Yes, all UK residents are entitled to be treated under the NHS. If you work and are not in receipt of any benefits, you will be required to pay the NHS fees as set out by the government.

I want some private treatment but I can't afford it all in one payment, what are my options?

We now offer an interest-free loan to help you pay for your private dental treatment which allows you to spread the cost of your dental treatment over a 12 month period.

Am I entitled to free NHS dental treatment? Click here